sp718 Privacy Policy – How We Handle Your Data

1. Who We Are and What This Policy Covers

sp718 is an online gaming and entertainment platform serving players in Pakistan. This Privacy Policy covers all data we collect and process when you use sp718.win, the sp718 mobile application, or any service connected to the platform.

We take data privacy seriously. Pakistani players share personal and financial information with us when they register and deposit, and we want to be completely transparent about how that information is used. This policy is written in plain language — not dense legal jargon — so you can actually understand what you are agreeing to.

If you have any questions about this policy after reading it, our support team is available 24/7 and will be happy to clarify anything you are unsure about.

2. What Personal Data We Collect

We collect personal data in several ways — information you provide directly when registering or using the platform, and data generated automatically as you browse and play.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, phone number and the password you choose for your account.
• Identity verification documents: Government-issued ID (such as CNIC), selfies or other documents requested during account verification. These are required to confirm your identity and age before large withdrawals or at our discretion.
• Payment information: Account numbers or wallet IDs for JazzCash, Easypaisa, Raast, bank accounts or card details used for deposits and withdrawals. Note that we do not store full card numbers on our servers — payment processing is handled through secure third-party payment processors.
• Support communications: Any messages, chat transcripts or emails you send to our customer support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps and navigation patterns.
• Cookies and local storage: Small files stored on your device to maintain your session, remember your preferences and help us understand how the platform is being used. See Section 8 for more on cookies.
• Location data: General geographic location derived from your IP address. We do not collect GPS or precise location data unless you specifically grant permission on mobile.

3. How We Use Your Personal Data

The data we collect is used for specific, legitimate purposes. Here is a clear breakdown of what your data is used for:

Purpose	Data Used
Account creation and management	Name, email, phone number, date of birth, password
Identity verification (KYC)	CNIC or government ID, selfie, date of birth
Processing deposits and withdrawals	Payment account details (JazzCash, Easypaisa, Raast, bank, card)
Fraud prevention and security	IP address, device data, transaction history, login patterns
Customer support	Support messages, account activity, contact details
Platform improvement	Usage data, session behaviour, game preferences
Communications (account-related only)	Email address, phone number
Responsible gaming monitoring	Deposit amounts, session duration, betting patterns

We do not use your data for third-party advertising profiling, and we do not sell your personal data to marketers or data brokers. Any communications we send to your email or phone number are strictly related to your sp718 account — transaction confirmations, security alerts, important policy updates and promotional offers from sp718 only (which you can opt out of at any time through your account settings).

4. Who We Share Your Data With

sp718 does not sell, rent or trade your personal information to third parties. We share data only where it is strictly necessary to operate the platform, and always under contractual obligations that require the receiving party to protect your information.

Payment Processors

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are shared with the relevant payment processor to complete the transaction. These processors operate under their own privacy and security frameworks and are bound by contractual agreements with sp718.

Identity Verification Providers

For account verification, we may use third-party KYC (Know Your Customer) service providers to check identity documents. Your CNIC details and verification documents are shared with these providers solely for the purpose of confirming your identity. They are not used for any other purpose and are not retained beyond what is necessary to complete the check.

Fraud Prevention and Security Services

We use specialist fraud detection tools that process technical data such as IP addresses, device fingerprints and behavioural patterns. This helps us protect all players on the platform from unauthorised access and financial fraud.

Legal and Regulatory Requirements

If we receive a lawful request from a relevant authority that compels us to disclose user data, we will comply with that legal obligation. We will always aim to limit any such disclosure to the minimum required and, where legally permitted, will notify affected users.

5. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period afterwards as required by operational and legal obligations. Specifically:

• Active account data is retained for as long as your account remains open on the platform.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity verification documents are retained for the period required to support account verification and for a defined period after account closure.
• Support communications are retained for up to two years after the relevant query is resolved.
• Technical and usage logs are typically retained for up to 12 months for security and diagnostic purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you personally. If you request account closure, your identifiable personal data will be removed from active systems within a reasonable timeframe, subject to any legal retention obligations that apply.

6. How We Protect Your Data

sp718 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and sp718 servers is protected using TLS encryption (the padlock you see in your browser address bar).
• Payment data is processed through PCI-DSS compliant payment infrastructure. Full card numbers are never stored on sp718 servers.
• Account passwords are stored using strong hashing algorithms — even sp718 staff cannot see your actual password.
• Access to personal data within the sp718 team is restricted on a strict need-to-know basis. Only staff who require data access to perform their role can view it.
• We conduct regular internal reviews of our data handling practices and security controls.

While we take all reasonable precautions, no digital platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact us immediately if you notice any suspicious activity on your account.

7. Your Data Rights

As an sp718 player, you have rights over your personal data. You can exercise any of the following at any time by contacting our support team:

• Right to Access Request a copy of the personal data sp718 holds about you. We will provide this within a reasonable timeframe.
• Right to Correction If any of your personal data is inaccurate or out of date, you can request that we correct it. For basic details like phone number or email, you can update these directly in your account settings.
• Right to Deletion You can request that we delete your personal data. We will action this where we are not legally required to retain it. Note that transaction records may need to be kept for a defined period regardless.
• Right to Restrict Processing In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to Opt Out of Marketing You can opt out of promotional communications at any time via your account settings or by asking our support team. Account-related communications such as transaction alerts cannot be turned off while your account is active.
• Right to Data Portability You can request a structured copy of your personal account data in a commonly used format.

8. Cookies and Tracking Technologies

sp718 uses cookies and similar technologies to make the platform function properly, remember your session and understand how players use the site so we can continue improving it.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages. You cannot opt out of these without stopping platform use.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to re-set them every visit.
• Analytics cookies: Help us understand which pages are most visited, where players spend time, and which features are most used. This data is aggregated and anonymous.
• Security cookies: Used to detect and prevent fraudulent access attempts and protect your account.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform — for example, disabling essential cookies will prevent you from staying logged in. For most players, the default browser settings work well with sp718.

9. Minors and Age Verification

sp718 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, we require confirmation that you are 18 or older, and we may request identity documents to verify your age before processing withdrawals or if we have reason to believe an account may belong to a minor.

If you are a parent or guardian and believe that a minor has registered on sp718 using your details or their own, please contact our support team immediately. We will investigate, close the account and delete the associated data as quickly as possible. We also encourage parents and guardians to use parental control tools available on shared devices to restrict access to online gaming platforms.

10. Changes to This Privacy Policy

sp718 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we update this policy, the revised version will be published here with the new effective date shown at the top of the page.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you via the email address registered on your account. However, we encourage you to revisit this page periodically so you are always aware of our current data practices. Continued use of sp718 after an updated policy is published constitutes your acceptance of the revised terms.

11. Contact Us About Privacy

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, our support team is available 24 hours a day, seven days a week. You can reach us through the live chat on the platform or by email at [email protected]. We aim to acknowledge all data-related requests within 48 hours and resolve them within a reasonable timeframe depending on the nature of the request.

For requests to access, correct or delete your data, please include your registered email address and account username so we can locate your records promptly. We may need to verify your identity before processing certain requests to ensure your data is protected from unauthorised access.